PROJECT DETAILS

ChatEngine

Duration: March, 2022

Location: USA

Project Overview

ChatEngine was designed to meet the growing needs of eCommerce store owners looking for a seamless customer support solution. The goal was to develop a platform-agnostic tool that integrates effortlessly with WhatsApp, supports multiple agents, and provides actionable analytics for merchants. This SaaS platform enables merchants to register their stores, create customized support widgets, and easily embed them on their websites. The analytics tool captures key user interactions, offering valuable insights for improving customer service and decision-making.

Tech Stack

Technology

WordPress/Laravel

3rd-Party Integrations

RingCentral/Plivo

Database

MySQL

Our Steps To Solve The Problems

  • Developed a SaaS platform for merchants to effortlessly register their stores.
  • Empowered merchants to create customized widgets tailored to their store design.
  • Introduced a lightweight script for easy embedding on merchant websites.
  • Engineered an analytics tool to capture valuable support data.

Action Plan

  • SaaS Platform Development: We built a user-friendly SaaS platform where merchants can register their stores with ease. The intuitive interface allows merchants to quickly set up and manage their support solutions.
  • Custom Widget Creation: Merchants were given the ability to design customized support widgets that fit their store’s branding. The integration with WhatsApp chat ensures seamless communication with customers, and offline agent visibility keeps the chat open for future follow-ups.
  • Lightweight Script Integration: A lightweight script was engineered to allow merchants to embed their custom widgets onto their websites with minimal effort, ensuring fast load times and zero impact on site performance.
  • Analytics Engine Development: We introduced an advanced analytics engine to track key metrics such as user interactions, clicks, links, and agent activity logs. This data provides actionable insights for merchants, enabling them to refine their support strategies.
  • Performance Optimization: Utilizing cloud hosting and the latest technologies, the platform was optimized for speed and performance, ensuring merchants could deliver exceptional support without compromising website speed.
“The ChatEngine platform has transformed our customer support experience. The seamless integration with WhatsApp has allowed us to provide real-time assistance to our customers, and the customization options for the support widget ensured that it perfectly matched our store’s branding. The analytics feature is a game-changer, giving us insights into customer interactions that we didn’t have before. The team’s technical expertise and dedication to performance optimization made this a truly invaluable tool for our business!”

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    About Us

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    You can find us at

    India

    Office No - 336/37/38 3rd Floor, Tricity Plaza, Peer Muchalla Rd, Sector 20 Panchkula, Zirakpur, Sanauli, Punjab 140603

    Canada

    Office No - 1067 Ontario St, Stratford, ON N5A 6W6